Feedback @ Organizational Level : Glossary

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Purposeful Leadership

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Feedback sessions are complex interactions influenced by various social elements that shape the dynamics and outcomes of the exchange.

Emotional intelligence, including self-awareness, empathy, and relationship management, plays a crucial role in navigating feedback exchanges. Individuals with high emotional intelligence are better able to regulate their emotions during feedback conversations and understand the perspectives of others

Power dynamics, such as hierarchies and formal authority, can impact the willingness of individuals to give and receive feedback. In environments with steep hierarchies, lower-ranking individuals may feel hesitant to provide feedback to their superiors, while those in positions of power may struggle to receive constructive criticism without defensiveness.

The dynamics within a team, including cohesion, collaboration, and conflict resolution skills, influence how feedback is perceived and integrated. Teams that foster a culture of mutual support and accountability are better equipped to navigate feedback effectively.

Communication norms within a team or organization influence how feedback is given and received. For example, teams that regularly engage in open dialogue and encourage diverse perspectives are likely to have more effective feedback processes compared to those with rigid communication structures.

Organizational culture shapes attitudes and behaviors towards feedback. In some cultures, direct and candid feedback is encouraged, while in others, indirect or implicit communication styles may prevail. Understanding and adapting to cultural norms is essential for effective feedback exchange.